Privacy Policy

We collect only what we need to run the marketplace and fulfil your orders:

• Account details — your name, email, and password when you create an account.
• Order information — shipping and billing address, items purchased, and order history.
• Payment information — processed securely by our payment provider; we never store full card numbers.
• Communications — messages you send us about a piece, a commission, or a return.
• Usage data — device, browser, and pages visited, collected through cookies and similar tools.

We use your information to process and deliver orders, provide customer support, send order and shipping updates, prevent fraud, improve the shop, and — only with your consent — send occasional news about new makers and collections.

We do not sell your personal information. Ever.

We share information only where necessary to operate:

• Artisans — the maker fulfilling your order receives the shipping details required to send it.
• Service providers — payment processors, shipping carriers, and hosting partners bound by confidentiality.
• Legal — where required by law or to protect our rights, safety, or property.

Cookies keep your bag, remember preferences, and help us understand how the shop is used. You can control or clear cookies in your browser settings; some features may not work without them.

We keep personal information only as long as needed for the purposes described here, or as required for tax, accounting, and legal obligations. When it is no longer needed, we securely delete or anonymize it.

Under PIPEDA you may:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of your account and associated data.
• Withdraw consent to marketing at any time using the unsubscribe link or by emailing us.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

We use encryption in transit, access controls, and trusted providers to safeguard your information. No method of transmission is perfectly secure, but we work hard to protect your data and will notify you of any breach as required by law.

Artisan Avenue is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.

We may update this policy from time to time. Material changes will be posted here with a new "Updated" date, and where appropriate we will let you know by email.

Questions about your privacy? Reach our team at [email protected], call (+1) 236-971-7791, or visit us at 2843 Granville Street, Vancouver, BC, Canada.