Support · Artisan Avenue

Refund Policy

How returns work depends on where you bought — online or in our Vancouver storefront. Here’s the short version.

Online orders

All online sales are final.

There are no exceptions. If you have any questions about an item before you buy, our team is happy to help — just reach out and we’ll walk you through the details.

Final sale · no exceptions
Questions? [email protected]
In-store purchases

We want you to love your purchase.

If you’re not completely satisfied, return unopened, unused items with the original packaging and tags within 10 days for a full refund.

10-day full refund
Not refundable
Jewelry Clothing Food Skincare
Questions? [email protected]

Need help?

If you have any concerns about a product, please reach out. A real person reads every message and we’re always happy to help.